TERMS & CONDITIONS
The terms and conditions for Dreamlimbo Web Design projects are below. This is to help us and you if and when we work together. A more comprehensive written Agreement may also need to be signed but the default terms are shown here. These terms are primarily for web design projects but also include provision of web hosting and domain names.
BEFORE WORK STARTS
A specification is agreed before any work on a project starts. This will be decided between us and will be determined before an actual price is given for the project. If we provide you with an estimate for work before a full specification is provided, that is only an estimate and not an actual quotation. The price may change when the full specification is decided.
A full specification would normally need all website content to be provided and the functionality agreed.
After a specification is agreed, a price and estimated start and completion date will be provided to the client – providing deposits and any other due payments are paid on time.
After a quotation is agreed, a deposit of approximately 33% will be invoiced. It must be paid and cleared in our bank account before any work starts. The remaining 67% will be invoiced after my involvement in the project is complete, regardless of the involvement of other parties. The final payment of 67% must be paid within 7 working days (as specified on invoices) of my involvement in the project being complete.
Long projects – If the project takes longer than one calendar month, we will ask for an interim payment(s) based on the work completed. Interim payment(s) will reduce the final 67% payment. The deposit is only refundable if no work starts. For smaller jobs, the deposit is at our discretion and may vary.
If, at any stage, you change your mind about what you want to be delivered and are not happy with the direction our work is taking, you will pay us in full for the time we’ve spent working with you until that point. We will then agree to terminate the project.
WEBSITE HEALTH CHECK
We may agree to check your existing website if you have issues over loading times, clarity of images, etc., or any other potential technical issue. For a website health check, we will send an invoice for the full amount and this will need to be paid before we start the work. There are no refunds for website health checks.
We will build the website to follow current web standards (within the agreed specification and budget). It will be tested to support the latest versions of Google Chrome, Microsoft Edge and Mozilla Firefox. If you need further browser support, this should be discussed at the start of the project and can be included in the original quote and price.
We will test the site on Windows platforms.
If the site specification includes a mobile-friendly design (a responsive design), we will test the site on Android smartphone, tablet, and an Apple iOS device. Other testing can be arranged but will add to the costs.
Web Hosting is not provided directly by Dreamlimbo but contracted through third-party hosting companies on your behalf. It is payable yearly in advance or monthly by standing order. You must notify us by email to cancel. No refunds are given if hosting is cancelled early.
Domain names are not provided directly by Dreamlimbo but purchased from third-party domain registrars on your behalf. However, you will own the legal rights to any names we buy for you, and you will be able to take them with you to another web designer, as long as you pay our invoices on time.
All parties will understand that a web designer will not necessarily be working exclusively on a particular project until completion as they will have responsibilities for ongoing tasks from other projects. We will make every effort to meet the agreed completion date. Sometimes, circumstances change and if, for any reason, we cannot meet the agreed completion date, we will try to notify you in plenty of time.
Extra work – Any requests for extra work or changes to the project must be supplied to us in writing (for example, by email). Requests for extra work or changes to the project specification after the specification is agreed, or are requested after the project has started, will affect the agreed completion date and agreed price. Any requests for extra work or changes to the project will be quoted for and, if agreed, will be invoiced in advance as an interim payment.
Rush fee – If, for whatever reason, the client would like to move the completion date to an earlier time than agreed, a “rush fee” will apply, although this will be agreed in writing before the rush work is started. In addition to testing and checks that we carry out, it is the client’s responsibility to check over the finished project.
We ask for payment of balances within 7 days for completed web design projects. For other work, e.g. smaller web development jobs, it is 14 days. For the Website Health Check, the terms are immediate payment before the work starts.
Dreamlimbo is not VAT-registered, so we do not charge VAT.
We accept payments by bank transfer (BACS), credit and debit cards, Paypal or cash. Emailed receipts will be provided either by us or by the payment processors on our behalf. Sorry, we don’t accept cheques.
Whether agreed in writing or not, paying the first deposit acts as a client’s agreement to the above terms and, also, any other written Agreement they have been sent. Paying for any smaller jobs, or a Website Health Check, also acts as consent to the terms above.
Terms effective: 30 April 2019